Let’s be honest—maintenance issues frustrate residents. A broken water heater disrupts comfort in the middle of winter and unexpected repairs create stressful situations. As a result, you need a quick and efficient solution. At Stonelink Property Management, we always look for ways to streamline the maintenance process and improve our residents' experience. That’s why we’re excited to introduce MAX™ AI Maintenance Chatbot, an innovative tool that makes maintenance requests smarter and faster.
Property Meld: Our Partner in Innovation
Property Meld is the advanced maintenance platform we use to manage and track maintenance requests efficiently. Their technology ensures seamless communication between residents, property managers, and maintenance teams. With their expertise in streamlining maintenance operations and through their acquisition of MEZO, Property Meld introduced MAX™, an AI-driven chatbot that enhances the request process by collecting vital information upfront. Stonelink continues delivering top-tier service while leveraging cutting-edge technology through this collaboration.
Meet MAX, Your New Maintenance Assistant
MAX™ is an AI chatbot that enhances the way you submit maintenance requests through Property Meld. It guides you through the request process by asking the right troubleshooting questions upfront, ensuring maintenance teams get the necessary details to act quickly.
What is MAX AI Maintenance Chatbot and How Does It Work?
Watch this short informational video
Why MAX AI Maintenance Chatbot is a Game-Changer for Residents
Put simply, MAX isn’t just another chatbot—it’s designed to make residents' lives easier. Here’s how:
- Faster Response Times: By collecting critical details upfront, MAX reduces back-and-forth communication and gets residents' maintenance requests to the right team faster.
- 24/7 Availability: No need to wait for office hours. Instead, MAX is always available to process maintenance requests anytime, day or night.
- Better Accuracy, Fewer Delays: MAX guides residents through troubleshooting steps, ensuring they know whether an issue requires professional maintenance or a simple fix. As a result, you save time and avoid unnecessary delays.
How to Use MAX for Maintenance Requests
If you’re a current resident, using MAX is straightforward. Follow these simple steps:
- Log into Property Meld: Access your account through the Stonelink Property Management portal.
- Click ‘New Meld’: This starts the process of reporting an issue.
- Follow MAX’s Prompts: Answer a few quick questions to help MAX understand the problem.
- Submit & Track: Once submitted, you can track the request status in Property Meld.
MAX collects the necessary information to ensure work to your residence gets done quickly.
Stonelink Property Management: Always Innovating
At Stonelink, we’re committed to staying ahead of the curve in property management technology. MAX is just one of the many ways we’re improving your experience—offering seamless, efficient, and responsive maintenance services.
At Stonelink, we don’t just manage properties—we innovate. Because of this, we’ve partnered with Property Meld to integrate MAX AI Maintenance Chatbot into our maintenance process. As a result, we are setting new standards in automated maintenance, improving efficiency, and boosting team productivity while resolving issues faster.
For tenants, this means a hassle-free way to get their maintenance concerns addressed swiftly, anytime. Meanwhile, property owners benefit from reduced downtime, proactive management, and a more optimized approach to property maintenance.
Ultimately, our vertically integrated approach, combined with AI-driven solutions like MAX, ensures that maintenance is handled with speed, accuracy, and responsiveness.
Have any questions? If you are a resident, contact us today.
For property owners looking for a smarter, more efficient way to manage maintenance? Partner with Stonelink Property Management.
